All Categories

  • All Categories
  • Beverages
  • Health & Energy Drinks
  • Juices & Concentrates
  • Tea & Coffee
  • Fashion Jewellery
  • Bangles
  • Bracelets
  • Earrings
  • Hairclips
  • Hip Chain
  • Necklace
  • Pendants
  • Saree pins
  • Household Needs
  • Noodles & Instant Food
  • Personal Care
  • Bath, Body & Skin Care
  • Deos & Perfumes
  • Feminine Hygiene
  • Hair care
  • Health & Wellness
  • Oral Care
  • Special Offers
  • Upload Medical Prescription
  • Grocery
  • Atta & Other Flours
  • Atta
  • Besan,Sooji/Rava & Other flours
  • Organic Flours
  • Dry Fruits & Nuts
  • Almonds & Cashews
  • Nuts & Seeds
  • Edible Oils
  • Pulses
  • Arhar
  • Moong
  • Rajma & Chana
  • Urad
  • Rice & Other Grains
  • Salt & Sugar
  • Spices
  • Biscuits, Snacks & Chocolates
  • Baby & Kids
  • Baby care
  • Baby Food
  • Diapers & Wipes

FAQs

General


What kind of products do you sell?
You can choose from many products spread across various categories such as grocery, bakery, fruits & vegetables, beverages, personal care products, baby care products and much more.

What cities and locations do you operate in?
Needs2door currently operates in Hyderabad. Very soon will be in all other cities

Do you deliver to my location?
We deliver in the city premises.

What is the minimum order value?
Yes there is a minimum order value of 999/- In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Can I track the status of my order?
Yes, you can track the status of your order under the My Orders History.

How can I make changes to my order before and after confirmation?
You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the web.


Payments/Refund related queries 


How can I make payments at Needs2door?
As of now Cash on delivery (COD) is available very soon we accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM, PayU Money and Mobikwik Wallet.

How long do you take to initiate my refund?

For amounts lower than Rs. 500, the refund will reflect in your bank or wallets within 24-48 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.


Cancellation & Returns 


How can I cancel my order?

Needs2door provides easy and hassle-free cancellation. You can cancel your order via web before it is dispatched to your home.

Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if an order is cancelled by the customer.

What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint via the web or mail us within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Can I reschedule my order?

As of now No you cant

What if I have any complaint regarding my order?
You can use the “Contact Us” section on the web. Our customer care executives are always happy to help.


Placing an order


How can I be sure the fruits and vegetables I order are of good quality?
Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

How will I know if any item in my order is unavailable?
You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.


Delivery related queries



Do you charge for delivery?
Yes there is a minimum order value of 500/- In case you do not reach the limit, a delivery charge will be levied against that order.

Can I change the delivery address of my order?
At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.